A letter to UPS :)

Dear Customer Service:

It seems to me that in this day and age of home offices and increases in online ordering that result in shipped goods, that the disparity between the delivery promise times for a business address and a residential address are incongruous with the reality of personal and business shipping.

When the cost of shipping is the same regardless of whether a package is shipped to a home or office, it seems unfair that the delivery time options differ. Unless the rates charged for delivery to a home are LESS than the rates for a business, the delivery times should be the same. There is no reason why a package for which equal shipping costs are paid should be delivered by noon in the case of a business and “by the end of the day” in the case of a residence.

In short, personal shippers are NOT getting what they pay for or request.

In my case, I use UPS for both business AND personal shipping from the same address. As a business customer, I expect and receive timely service. Unfortunately, I cannot say the same for my experience as a home customer. This seems wrong to me; and it leads me to believe that I should have all packages, whether they are business-related or not, addressed to my business, to ensure that when I need a package delivered in the morning (or before noon or three) that it actually arrives in that timeframe – that I, whether a business or personal customer, have paid for.

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